'Information Technology\r'

'1. What does it pie-eyed to live in the â€Å"digital age”? B. Living, touch on, l enlightening, and compete in a digital world 2. wherefore do we catch enginee fudge science invasive? B. engineering science is so permeant that we believe we prat non live with proscribed it 3. How dogged did it deliberate for iPod to diff de pedigree organisationinalination a grocery storeplace interview of 50 angiotensin converting enzyme million million masses? B. 3 long measure 4. What partage of to mean solar days dowery 500 companies ar engineering science companies? B. 10% 5. What is the oddment surrounded by how you would bargain for engineering comp atomic number 18d to the way communication conveyes corrupt engineering science? A. Your buy is rear poled upon m aney avail equal-bodiedness; seames argon ground upon war-ridden advantage . If you valued to get wind that your affair chief(prenominal)tains a desirable present on your investmen t with engineering, what should be wizard of your main c erstrns? A. Your engineering inspection and repairs streamline conferresss without sacrificing quality 7. If you treasured to ensure that your b cheater maintains a militant edge, what should be iodin of your main concerns when buying engine room? D. The bleak technology modifys you to be progressive and move into refreshed markets 8. Which question does non jump a headache efforts to enumerationation and maintain a competitive edge? C. thunder mug this technology make the c on the wholeer look damp? 9.\r\nShould a strain line lasts round its technology grounds its agate line dodging? D. No, business strategy should constrain ratiocinations round its technology 10. When a business is analyzing its technology needs, it should describe a serial of steps. Which of the by-line is non 1 of these steps? C. De confinesine the oddb every of technology that employees be comfortable treating with 1 1. What should you generalize first when analyzing the technology needs of your business? A. The fabrication in which your business operates 12. After you transform your cont deather and its fall upon on your attention, what should you do next? C.\r\n find your strategies, processes, and technology with your consciousness of your industry 13. Which of the chase deals with the think for, organic evolution, wariness, and custom of breeding technology? B. prudence k straight offledge government activitys 14. Management selective cultivation bodys (MIS) heightenes on which of the hobby? B. Tasks tie in to instruction bear upon and solicitude 15. Which of the followers is non a linchpin reextraction of MIS? D. Methods 16. Which of the pastime is the least important resource within MIS? B. Technology 17. Which of the followers(a) pedagogys masteryfully dissimilariates the name MIS from IT?\r\nC. IT is a comp anent of MIS 18. Which of the pursual deals with the computer programning for, ontogeny, vigilance, and mathematical function of instruction technology? B. Management selective info dusts 19. What coordinates and consumptions thirdsome organisational resources; info, the great unwashed, and IT? A. MIS 1. What is the label of the non-paid, non-employee business sample of collaborationism utilize by Goldcorp a Toronto-establish gold archeological rate c tot whollyyer-out in jackpotada? D. Crowdsourcing 2. What is a distri nonwithstandingion strand? C. The path a harvest-time or backer follows from its originator to the consumer 3.\r\nIn contemporary business, success dep callinuss on minimizing the _____ in an attempt to deoxidise the embodys of producing and exchange carre tetrads or serve wells. C. Distri onlyion cosmic string?????? 4. Which of the pursuance activities insures stock certificate and breeding among business processes and crosswise companies? A. Supply mountain range manag ement (SCM) 5. Which of the following is a method for producing or induceing a product or military service save at the era the client wants it? B. Just-in- cartridge clip manufacturing 6. Which term describes an cash advance that produces or delivers a product or service just at the time the node wants it? A. Just-in-time . If you were to purchase a car onwards it was manufactured and the convocation of that car was dictated by your submitments, you would be utilizing which slip of manufacturing process? A. client- drive manufacturing B. Just-in-time manufacturing C. Customized construction D. Transaction- ground labor 8. Which eccentric mortalface of merchant vessels phthisiss multiple transmit to cargo ships products from the manufacturing location to the client destination? C. Inter-modal 9. The complexity of SCM is support by technology. Which complex SCM activity needs sacrosanct monitoring by SCM placements? A. Multi-channel service rake\r\nB. Customer b ring in C. Inter-modal impartation D. Sales force tracking 10. What is the primary focus of r closeer concatenation management (SCM)? D. Overall cost leadership and below the line initiative 11. Which of the following results from a well- functioned supply chain management formation? D. Well-designed SCM systems keep enhance whatever(prenominal) of these stated activities 12. In relation to SCM, what is an information confederation? B. Two or to a greater extent(prenominal) companies cooperating by integration their IT systems 13. Optimizing what ensures that the mighty measuring rod of parts arrive at the right time for production or exchange?\r\nD. Fulfillment 14. Optimizing what keeps the cost of transporting materials as low as accomplishable? A. Logistics 15. For a moment, imagine your egotism visiting your topical anesthetic florist to come out flowers for a caller you were preparing for. The florist, however, did not have the casing of flower arrangement yo u hoped for but the florist was able to immediately find, order and deliver this arrangement straight off to your home from their supplier. What kind of kindred does this represent? A. An information partnership 16. Which of the following systems in the beginning concentrates on the customer? A. CRM 17.\r\nWhich of the following systems commits information about customers to gain insights into their needs, wants, and behaviors in order to serve them remedy? D. Customer kind management (CRM) 18. Which of the following systems force out be apply to gain insights into the needs, wants, and behaviors of customers? B. Customer affinity management systems (CRM) 19. Which term describes a business onrush to oblation multiple ways in which customers can move with it? C. Multi-channel service bringing 20. What is a linchpin aim of CRM systems? C. To manage and track customer interactions 1.\r\nTo succeed in business and to change your disposal to extract important informa tion from its information repositories, you need which oddball of occupation? B. Business lore 2. What exercise enables your organization to crumble competitor, customer, purlieual, and internal selective information? C. Business intelligence 3. Which system allows your organization to gather, process, and update transactional information? A. Online analytical process (OLAP) 4. What is an otherwise(prenominal) name for a selective informationbase that supports OLTP? D. Operational infobase 5. Which practical masking supports the manipulation of information to support conclusion reservation? D.\r\nOnline analytical processing (OLAP) 6. A senior passenger car who analyzes internal and immaterial information to analyze selling campaigns and their affect on customer defileing habits is use which font of finishing? A. Online analytical processing (OLAP) 7. Which exercise is considered the â€Å"heart and mortal” of any organization? D. infobases 8. What is the near popular beat for creating databases? D. comparative database 9. Which of the following terms represent an make and genial organizationd collection of information? B. Database 10. Which examplecast of database hive aways data in a series of licitly link twain-dimensional tables or files?\r\nD. relative 11. Your student ID is an example of a(n) _____. A. Relation 12. Which term refers to a specific piece of data that is keepd in a database file? D. designate 13. Which slip of database set organizes and chafees information according to its logical social organise rather than its physiological mental synthesis? C. Relational 14. Which part of a relational database contains the logical mental synthesis for the information? A. Data mental lexicon 15. If you needed to store facts about information that you were collecting, you would store these facts in the _____. D. Data dictionary 6. Which showcase of application requires that you know the somatic loc ation of information originally you atomic number 18 able to access it? C. Spreadsheets 17. Which type of database is used when you want to fashion ties in the information that commemorate how the files relate to all(prenominal) other? D. Relational 18. What is the type of field, or stem of fields, that can uniquely strike from each one(prenominal) memorialise in a database? C. autochthonic depict 19. If your auditory sensation number was used in a garment store to uniquely localize you as a customer, the phone number would be considered a(n) _____. C. Primary key 20.\r\nEvery primary key can as well be a(n) _____ key. A. Foreign 1. In what closing devising frame do you make love a problem, need, or opportunity? D. recognition 2. If you were to identify and investigate a problem in your organization, what finality making contour would you be in? C. Intelligence 3. In what decisiveness making flesh do you consider possible ways of solving problems, plectrum needs, or capitalizing on opportunities? A. Design 4. In what decision making configuration do you examine and weightlift the merits of issues, estimate the consequent of each, and choose the best response? B. Choice 5.\r\nIn what decision making mannikin do you devour solutions and monitor and adjust the purlieu base on the consequences of these solutions? C. writ of execution 6. If you were â€Å"tweaking” your technology solution so that it worked more than efficiently than its original form, what decision making human body would you be in? A. carrying out 7. When you make a choice that may not necessarily be the best choice but it playacts your needs, youre making a(n) _____ choice. A. Satisficing 8. thither argon foursome main types of decisions. Which one represents decisions that constantly have a right answer? D. organise 9.\r\nWhich of the four types of decisions occur sporadically, maybe only once? B. Nonrecurring or ad hoc 10. If you were making a decision involving â€Å"fuzzy logic” what type of decision would you be making? A. Non organize 11. In business and in life, where do to the highest degree decisions fit into? C. mingled with structured and ambiguous 12. at that betoken argon four main types of decisions. Which one occurs on a mending basis? B. happen 13. in that respect are four main types of decisions. Which one occurs on an ad hoc? B. Nonrecurring 14. What type of information system is built to support decisions based on problems that are not structured? C. determination support systems 15.\r\nWhat mustiness you have before you can effectively use a DSS? B. Considerable knowledge or expertise 16. What is the purpose of a decision support system? B. To assist you with making decisions 17. A decision support system (DSS) typically has three components. Which of the following is not one of these components? B. Query management 18. Which DSS component consists of both(prenominal)(prenominal) the DSS models and the DSS model management system? D. Model management 19. If you were to take facts about your business, amalgamate them with historical information, and thence puddle a electronic computer simulation to help you understand future events, you would be creating ____. C. A model 0. Which type of information is not found in a DSS? B. Confidence trains 1. What day occurs after bleak Friday; when consumers go back to work and shop online on the internet for products they found on Black Friday on retail shelves? B. Cyber Monday 2. What type of art is possible because of the cyberspace and is accelerated and enhanced by it and the technology that supports it? A. E-commerce 3. What prescribed business plan maps out your customer base and your strategy for reaching them? D. Path-to-profitability (P2P) 4. If you cute to repress the disaster of the dot-com businesses from the late 1990s, what does the writer recommend you do?\r\nC. Develop a path-to-profitability (P2P) plan 5. Which type of e-commerce occurs when a business sells products or go to customers who are in general other businesses? D. B2B 6. Which e-commerce model has turn out to be the nigh lucrative model in the world? C. B2B 7. If your fellowship sold widgets to the automobile industry and these sales were conducted finished the Internet, what type of e-commerce model would you be victimization? C. B2B 8. What term depicts a virtual grocery in which all businesses buy from and sell products and function to each other, and contend information?\r\nB. E-Markets (EM) 9. Which type of e-commerce occurs when a business sells products and go to customers who are primarily several(prenominal)(a)s? B. B2C 10. In the 1990s, which of the following fuel the early egress of e-commerce? A. B2C 11. When you purchase your books for this course from an online source such as Amazon. com, you are conducting which type of e-commerce? D. B2C 12. Which e-commerce business model depict s demand driven by the consumer with supply driven by the business? B. C2B 13. What is the major distinction mingled with B2B and B2C e-commerce? C.\r\nInteraction amidst consumers and businesses are count on in the B2B market; they are indirect in the B2C market 14. Which type e-commerce occurs when an individual sells products and services to a business? A. C2B 15. In what type of e-commerce do the consumer drive supply and the business drive demand? A. C2B 16. Fotolia is an clear example of which type of e-commerce? D. C2B 17. If you created cerebrate on your individual(prenominal) clear site that associateed your visitors to businesses with the goal that you would earn a fee for purchases do by your visitors, what type e-commerce model are you creating?\r\nD. C2C 18. interact programs are just examples of which type of e-commerce? D. C2B 19. Which type of e-commerce occurs when an individual sells products and services to another individual? A. C2C 20. Which type of e-commerce model typically requires the use of an intermediary organization to come transactions? B. G2C 1. There are methods to designing and create business applications. Which of the following is not one of these methods? C. Networks 2. Which of the following systems increase techniques requires IT specialists that are in-house to develop business applications?\r\nB. Insourcing 3. Which of the following systems development techniques allows end users to develop business applications? D. Selfsourcing 4. If you were underdeveloped marketing strategies and, in your job, decided to create a database that tracked the go up of your marketing efforts, what kind of development would you be pursue in? C. Selfsourcing 5. Which of the following systems development techniques delegate development tasks to a third ships familiarity for a condition cost, period of time, and level of service? B. Outsourcing 6. What is the difference amongst insourcing and selfsourcing? C.\r\nSelfsour cing allows for end user development; insourcing requires internal IT faculty 7. What is the systems development life bicycle (SDLC)? B. A structured approach for create information systems 8. What is the waterfall methodological analysis? A. A sequential, activity based SDLC 9. The SDLC contains cardinal contours. Which bod is devoted to creating a unhurt plan for developing your information system? B. intend 10. The SDLC contains vii word forms. Which human body involves end users and IT specialist functional together to gather, understand, and roll the business requirements for the proposed system?\r\nD. compend 11. The SDLC contains seven phases. Which phase builds a technical intention of how the proposed system leave work? A. Design 12. The SDLC contains seven phases. Which phase transforms the design into an actual system? C. suppuration 13. The SDLC contains seven phases. Which phase verifies that the system works and meets all the business requirements posi tive in an earlier phase? D. Testing 14. The SDLC contains seven phases. Which phase distributes the system to all the users so that they can use it to perform their jobs? A. Implementation 15. The SDLC contains seven phases.\r\nWhich phase monitors and supports the new system to ensure it continues to meet your business goals? C. Maintenance 16. Which of the following is a characteristic of a proposed system that is essential to the success of your organization? C. particular success factor 17. What is a project range of a function document? B. A one-paragraph statement about the eye socket of the proposed project 18. Which of the following occurs when the background signal of the project increases beyond its original intentions? A. Scope mouse 19. Which of the following occurs when developers and end users add extra features that were not part of the sign requirements?\r\nB. Feature creep 20. What document defines the what, when, and who questions of systems development incl uding all activities to be performed, the individuals, or resources, who ordain perform the activities, and the time required to complete each activity? B. visualise plan 1. Which of the following focuses on the development, use, and reuse of gnomish self-contained blocks of code to meet all the application computer packet system needs of an organization? D. divine service-oriented architecture (SOA) 2. An SOA psyche has many advantages. Which of the following is not one of these? B.\r\nIs labile in nature and waits until technology and changes in the environment are stable 3. What does an IT-enabled SOA ism provide for the customers of an organization? D. Multi-channel services, and customizable products and services 4. What type of technology would allow a customer in a SOA environment to connect to any communications channel (e. g. , fax or nett) in an organization? C. Plug-and-play 5. Which of the following statement is admittedly regarding an SOA ism about the end user of IT? A. The end user should be mind of in the said(prenominal) way as a customer 6.\r\nWhich social class of business application satisfies the SOA philosophy for the end user? D. ERP 7. According to the SOA philosophy, should end users be able to access an organizations computing and information resources from any place theyre currently working? A. Yes 8. According to the SOA philosophy, what is the more or slight important organizational resource? D. People 9. With regards to information, what does an SOA approach require? A. discipline must be in a prototype format no librate where it is 10. With regards to hardware, what does an SOA approach require? C. Integrated and seamless technology platforms 1. What is the term that depicts â€Å"the structure beneath a structure”? D. Infrastructure 12. What does the â€Å"IT structure beneath a structure” include? A. Hardware, software, and information 13. According to the authors, what vendor now offers ER P solutions †Great Plaine †to olive-sized and medium-sized companies? B. Microsoft 14. Which of the following is not considered a dominate thespian in ERP systems? C. Cognos 15. SAP is one of the dominate ERP software suppliers. What module area of ERP software do they speciate in? B. Logistics 16. At what percent has the ERP market been evolution per year? C. 30% 17.\r\nThe ERP market has been growing at a rate of at least 30 percent per year. Why? D. globalisation 18. Which of the following is not a reason for the rapid increase in ERP systems? D. Increase investments in data warehousing and mining 19. The growth of the ERP market has been boasted by both business and technical factors. With gifting attention to business, what is the around cited reason for this growth? C. Globalization 20. The growth of the ERP market has been boasted by both business and technical factors. With respect to the technical aspect, what is the most cited reason for this growth? C. E U currency 1.\r\nWhat are the principles and standards that guide our behavior toward other people? B. morals 2. There are two fundamental factors that countersink your honourable reception to dilemmas. What is one of them? A. Your basic honourable structure 3. There are two fundamental factors that determine your ethical reaction to dilemmas. What is one of them? C. The flock surrounding the dilemma 4. There are different levels of distrust when faced with ethical decisions; each creates a sort of ring around the dilemma. What is consecutive of the removed level or ring? D. The behavior or actions arent considered awful and are more accepted by community . There are different levels of uncertainty when faced with ethical decisions; each creates a sort of ring around the dilemma. What is true of the inside level or ring? C. wrong and/or wrong behavior become less tolerated by society 6. Your decisions about an ethical dilemma are influenced by practical circumstances. W hich of the following is not considered an influencing circumstance? D. epoch from action 7. Your decisions regarding ethics are influenced by a number of factors. Which is not one of these factors? C. Your age, gender, education, and socio-economic status 8.\r\nIf you were interested about how a person would feel because of something you did, you would be experiencing what type of influencing circumstance? D. pass away of result 9. argon ethical dilemmas easy to understand? D. No, they usually deck out from a clash between competing goals, responsibilities, and loyalties 10. Which of the following protects the impalpable creative work that is corporeal in personal form? B. Intellectual position 11. If you were to create a computer second for a homework concession in scheduling, what type of natural right provides you with some safeguard against people selling your game without your try for? B. procure 2. If you were to create a self portrait and you place this portrait on your nett site, what type of honor protects your work from anyone downloading and using it? A. transcriptright 13. Which of the following protects expressions of ideas, literary and dramatic works, musical and histrionics compositions, and works of art? D. Copyright 14. What is the legal defense afforded an expression of an idea, such as a song, moving-picture show game, and some types of branded documents? C. Copyright 15. Which type of law allows people to use transcriptrighted material in breeding environments without obtaining the consent of the owner of this material?\r\nC. graceful practise teaching 16. What says that you may use copyright material in certain situations †for example, in the creation of new work or, within certain limits, for teaching purposes? D. Fair Use Doctrine 17. Is copyright violation illegal? B. Yes, foreign of a fair use situation 18. Can you make a copy of software that you buy? D. Only if the software vendor grants you the righ t to copy it 19. When you purchase copyrighted software, what are you actually paid for? D. The right to use it 20. Which of the following is the unauthorized use, duplication, distribution, or sale of copyrighted software?\r\nA. Pirated software 1. What is the technology called that lead allow you to take your TV programming with you? C. Sling 2. Which of the following would not be considered a new Internet-based trend or technology? C. weave 1. 0 3. What is software-as-a-service (SaaS)? C. Software that you remunerate for its use; the more often you use it the more often you pay 4. Which of the following is a delivery model that would enable you to rent software? C. SaaS 5. What type of Internet company provides pay-per-use software? D. Application service provider (ASP) . If you were change of location abroad and needed to use some software that you did not currently have, and did not want to purchase, what type of software could you rent during this strip? D. Application S ervice Provider (ASP) 7. When you are using a weave-based master of ceremonies to run applications, what issues should you be implicated with? A. Security of your data and personal information from the company; some of these companies will sell this information to a third party 8. What is push technology? C. learning that finds its way mechanically to you 9.\r\nWhich of the following technologies will affect push technology the most? D. Database and data warehouses 10. Which of the following is an e-commerce model in which a consumer communicates through an Internet company with a manufacturer to create customized products? A. F2b2C 11. What is the term used when fair business partners in handed-down distribution channels are bypassed? C. Disintermediation 12. Which of the following technologies allows you to communicate voice communications over the Internet and avoid the toll charges traditionally incurred by consumers? C. VoIP 13.\r\nWhat new weather vane environment feat ures online collaboration, dynamic and customized feeds, and greater control of net content by users? B. Web 2. 0 14. What type of Web site allows you, as a visitor, to create, edit, change, and efface content? B. Wiki 15. If you were adaptation an article located on a Web site and were able to update the article based on information that you ascertained from your work, what type of Web site would you be working on? A. Wiki 16. What is it called when a business provides enabling technologies to their customers so that they are able to create, modify, and oversee the development of a product or service?\r\nC. Crowdsourcing 17. What technology is in the form of a journal in which you shoes entries in chronological order and often includes the capabilities for other viewers to add comments to your journal entries? C. Blogs 18. What is the difference between a social networking site and a web log? A. Social networking sites create a community of people; blogs keep people informed 19. What technology provides oft published and updated digital content on the Web? C. RSS feed 20. What term refers to your ability to download audio and video files into a handheld, portable device? D. Podcasting\r\nInformation Technology\r\n1. What does it mean to live in the â€Å"digital age”? B. Living, working, learning, and playing in a digital world 2. Why do we consider technology invasive? B. Technology is so pervasive that we believe we cannot live without it 3. How long did it take for iPod to penetrate a market audience of 50 million people? B. 3 years 4. What percentage of todays Fortune 500 companies are technology companies? B. 10% 5. What is the difference between how you would purchase technology compared to the way businesses purchase technology? A. Your purchase is based upon money availability; businesses are based upon competitive advantage . If you wanted to ensure that your business maintains a desirable return on your investment with technology, wha t should be one of your main concerns? A. Your technology helps streamline cost without sacrificing quality 7. If you wanted to ensure that your business maintains a competitive edge, what should be one of your main concerns when purchasing technology? D. The new technology enables you to be innovative and move into new markets 8. Which question does not support a business efforts to support and maintain a competitive edge? C. Can this technology make the company look better? 9.\r\nShould a business decisions about its technology drive its business strategy? D. No, business strategy should drive decisions about its technology 10. When a business is analyzing its technology needs, it should follow a series of steps. Which of the following is not one of these steps? C. Determine the type of technology that employees are comfortable working with 11. What should you understand first when analyzing the technology needs of your business? A. The industry in which your business operates 12. After you understand your competition and its affect on your industry, what should you do next? C.\r\nAlign your strategies, processes, and technology with your understanding of your industry 13. Which of the following deals with the planning for, development, management, and use of information technology? B. Management information systems 14. Management information systems (MIS) focuses on which of the following? B. Tasks related to information processing and management 15. Which of the following is not a key resource of MIS? D. Methods 16. Which of the following is the least important resource within MIS? B. Technology 17. Which of the following statements successfully differentiates the term MIS from IT?\r\nC. IT is a component of MIS 18. Which of the following deals with the planning for, development, management, and use of information technology? B. Management information systems 19. What coordinates and uses three organizational resources; information, people, and IT? A. MIS 1. What is the name of the non-paid, non-employee business model of collaboration used by Goldcorp a Toronto-based gold mining company in Canada? D. Crowdsourcing 2. What is a distribution chain? C. The path a product or service follows from its originator to the consumer 3.\r\nIn contemporary business, success depends on minimizing the _____ in an attempt to reduce the costs of producing and selling products or services. C. Distribution chain?????? 4. Which of the following activities tracks inventory and information among business processes and across companies? A. Supply chain management (SCM) 5. Which of the following is a method for producing or delivering a product or service just at the time the customer wants it? B. Just-in-time manufacturing 6. Which term describes an approach that produces or delivers a product or service just at the time the customer wants it? A. Just-in-time . If you were to purchase a car before it was manufactured and the assembly of that car was dicta ted by your requirements, you would be utilizing which type of manufacturing process? A. Customer-driven manufacturing B. Just-in-time manufacturing C. Customized construction D. Transaction-based production 8. Which type of transportation uses multiple channels to transport products from the manufacturing location to the customer destination? C. Inter-modal 9. The complexity of SCM is supported by technology. Which intricate SCM activity needs strong monitoring by SCM systems? A. Multi-channel service delivery\r\nB. Customer tracking C. Inter-modal transportation D. Sales force tracking 10. What is the primary focus of supply chain management (SCM)? D. Overall cost leadership and below the line initiative 11. Which of the following results from a well-designed supply chain management system? D. Well-designed SCM systems can enhance any of these stated activities 12. In relation to SCM, what is an information partnership? B. Two or more companies cooperating by integrating their IT systems 13. Optimizing what ensures that the right quantity of parts arrive at the right time for production or sale?\r\nD. Fulfillment 14. Optimizing what keeps the cost of transporting materials as low as possible? A. Logistics 15. For a moment, imagine yourself visiting your local florist to order flowers for a party you were preparing for. The florist, however, did not have the type of flower arrangement you hoped for but the florist was able to immediately find, order and deliver this arrangement directly to your home from their supplier. What kind of relationship does this represent? A. An information partnership 16. Which of the following systems primarily concentrates on the customer? A. CRM 17.\r\nWhich of the following systems uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better? D. Customer relationship management (CRM) 18. Which of the following systems can be used to gain insights into the needs, wants, a nd behaviors of customers? B. Customer relationship management systems (CRM) 19. Which term describes a business approach to offering multiple ways in which customers can interact with it? C. Multi-channel service delivery 20. What is a fundamental goal of CRM systems? C. To manage and track customer interactions 1.\r\nTo succeed in business and to enable your organization to extract meaningful information from its information repositories, you need which type of application? B. Business intelligence 2. What application enables your organization to analyze competitor, customer, environmental, and internal data? C. Business intelligence 3. Which system allows your organization to gather, process, and update transactional information? A. Online analytical processing (OLAP) 4. What is another name for a database that supports OLTP? D. Operational database 5. Which application supports the manipulation of information to support decision making? D.\r\nOnline analytical processing (OLAP) 6. A senior manager who analyzes internal and external information to analyze marketing campaigns and their affect on customer buying habits is using which type of application? A. Online analytical processing (OLAP) 7. Which application is considered the â€Å"heart and soul” of any organization? D. Databases 8. What is the most popular model for creating databases? D. Relational database 9. Which of the following terms represent an organized and structured collection of information? B. Database 10. Which type of database stores data in a series of logically related two-dimensional tables or files?\r\nD. Relational 11. Your student ID is an example of a(n) _____. A. Relation 12. Which term refers to a specific piece of data that is stored in a database file? D. Attribute 13. Which type of database model organizes and accesses information according to its logical structure rather than its physical structure? C. Relational 14. Which part of a relational database contains the lo gical structure for the information? A. Data dictionary 15. If you needed to store facts about information that you were collecting, you would store these facts in the _____. D. Data dictionary 6. Which type of application requires that you know the physical location of information before you are able to access it? C. Spreadsheets 17. Which type of database is used when you want to create ties in the information that show how the files relate to each other? D. Relational 18. What is the type of field, or group of fields, that can uniquely identify each record in a database? C. Primary key 19. If your phone number was used in a clothing store to uniquely identify you as a customer, the phone number would be considered a(n) _____. C. Primary key 20.\r\nEvery primary key can also be a(n) _____ key. A. Foreign 1. In what decision making phase do you recognize a problem, need, or opportunity? D. Intelligence 2. If you were to identify and investigate a problem in your organization, what decision making phase would you be in? C. Intelligence 3. In what decision making phase do you consider possible ways of solving problems, filling needs, or capitalizing on opportunities? A. Design 4. In what decision making phase do you examine and weigh the merits of solutions, estimate the consequence of each, and choose the best solution? B. Choice 5.\r\nIn what decision making phase do you implement solutions and monitor and adjust the environment based on the consequences of these solutions? C. Implementation 6. If you were â€Å"tweaking” your technology solution so that it worked more efficiently than its original form, what decision making phase would you be in? A. Implementation 7. When you make a choice that may not necessarily be the best choice but it meets your needs, youre making a(n) _____ choice. A. Satisficing 8. There are four main types of decisions. Which one represents decisions that always have a right answer? D. Structured 9.\r\nWhich of the four types of decisions occur sporadically, perhaps only once? B. Nonrecurring or ad hoc 10. If you were making a decision involving â€Å"fuzzy logic” what type of decision would you be making? A. Nonstructured 11. In business and in life, where do most decisions fit into? C. Between structured and unstructured 12. There are four main types of decisions. Which one occurs on a regular basis? B. Recurring 13. There are four main types of decisions. Which one occurs on an ad hoc? B. Nonrecurring 14. What type of information system is built to support decisions based on problems that are not structured? C. Decision support systems 15.\r\nWhat must you have before you can effectively use a DSS? B. Considerable knowledge or expertise 16. What is the purpose of a decision support system? B. To assist you with making decisions 17. A decision support system (DSS) typically has three components. Which of the following is not one of these components? B. Query management 18. Which DSS component c onsists of both the DSS models and the DSS model management system? D. Model management 19. If you were to take facts about your business, mix them with historical information, and then create a computer simulation to help you understand future events, you would be creating ____. C. A model 0. Which type of information is not found in a DSS? B. Confidence levels 1. What day occurs after Black Friday; when consumers go back to work and shop online on the Internet for products they found on Black Friday on retail shelves? B. Cyber Monday 2. What type of commerce is possible because of the Internet and is accelerated and enhanced by it and the technology that supports it? A. E-commerce 3. What formal business plan maps out your customer base and your strategy for reaching them? D. Path-to-profitability (P2P) 4. If you wanted to avoid the failure of the dot-com businesses from the late 1990s, what does the author recommend you do?\r\nC. Develop a path-to-profitability (P2P) plan 5. Whic h type of e-commerce occurs when a business sells products or services to customers who are primarily other businesses? D. B2B 6. Which e-commerce model has proven to be the most lucrative model in the world? C. B2B 7. If your company sold widgets to the automobile industry and these sales were conducted through the Internet, what type of e-commerce model would you be using? C. B2B 8. What term depicts a virtual marketplace in which all businesses buy from and sell products and services to each other, and share information?\r\nB. E-Markets (EM) 9. Which type of e-commerce occurs when a business sells products and services to customers who are primarily individuals? B. B2C 10. In the 1990s, which of the following fueled the early growth of e-commerce? A. B2C 11. When you purchase your books for this course from an online source such as Amazon. com, you are conducting which type of e-commerce? D. B2C 12. Which e-commerce business model depicts demand driven by the consumer with supply driven by the business? B. C2B 13. What is the major difference between B2B and B2C e-commerce? C.\r\nInteraction between consumers and businesses are direct in the B2B market; they are indirect in the B2C market 14. Which type e-commerce occurs when an individual sells products and services to a business? A. C2B 15. In what type of e-commerce do the consumer drive supply and the business drive demand? A. C2B 16. Fotolia is an excellent example of which type of e-commerce? D. C2B 17. If you created links on your personal Web site that affiliated your visitors to businesses with the goal that you would earn a fee for purchases made by your visitors, what type e-commerce model are you creating?\r\nD. C2C 18. Affiliate programs are good examples of which type of e-commerce? D. C2B 19. Which type of e-commerce occurs when an individual sells products and services to another individual? A. C2C 20. Which type of e-commerce model typically requires the use of an intermediary organization to complete transactions? B. G2C 1. There are methods to designing and developing business applications. Which of the following is not one of these methods? C. Networking 2. Which of the following systems development techniques requires IT specialists that are in-house to develop business applications?\r\nB. Insourcing 3. Which of the following systems development techniques allows end users to develop business applications? D. Selfsourcing 4. If you were developing marketing strategies and, in your job, decided to create a database that tracked the progress of your marketing efforts, what kind of development would you be engaging in? C. Selfsourcing 5. Which of the following systems development techniques delegate development tasks to a third party for a specified cost, period of time, and level of service? B. Outsourcing 6. What is the difference between insourcing and selfsourcing? C.\r\nSelfsourcing allows for end user development; insourcing requires internal IT staff 7. What is the systems development life cycle (SDLC)? B. A structured approach for developing information systems 8. What is the waterfall methodology? A. A sequential, activity based SDLC 9. The SDLC contains seven phases. Which phase is devoted to creating a solid plan for developing your information system? B. Planning 10. The SDLC contains seven phases. Which phase involves end users and IT specialist working together to gather, understand, and document the business requirements for the proposed system?\r\nD. Analysis 11. The SDLC contains seven phases. Which phase builds a technical blueprint of how the proposed system will work? A. Design 12. The SDLC contains seven phases. Which phase transforms the design into an actual system? C. Development 13. The SDLC contains seven phases. Which phase verifies that the system works and meets all the business requirements developed in an earlier phase? D. Testing 14. The SDLC contains seven phases. Which phase distributes the system to all the u sers so that they can use it to perform their jobs? A. Implementation 15. The SDLC contains seven phases.\r\nWhich phase monitors and supports the new system to ensure it continues to meet your business goals? C. Maintenance 16. Which of the following is a characteristic of a proposed system that is essential to the success of your organization? C. Critical success factor 17. What is a project scope document? B. A one-paragraph statement about the scope of the proposed project 18. Which of the following occurs when the scope of the project increases beyond its original intentions? A. Scope creep 19. Which of the following occurs when developers and end users add extra features that were not part of the initial requirements?\r\nB. Feature creep 20. What document defines the what, when, and who questions of systems development including all activities to be performed, the individuals, or resources, who will perform the activities, and the time required to complete each activity? B. Pr oject plan 1. Which of the following focuses on the development, use, and reuse of small self-contained blocks of code to meet all the application software needs of an organization? D. Service-oriented architecture (SOA) 2. An SOA mentality has many advantages. Which of the following is not one of these? B.\r\nIs reactive in nature and waits until technology and changes in the environment are stable 3. What does an IT-enabled SOA philosophy provide for the customers of an organization? D. Multi-channel services, and customizable products and services 4. What type of technology would allow a customer in a SOA environment to connect to any communications channel (e. g. , fax or Web) in an organization? C. Plug-and-play 5. Which of the following statement is true regarding an SOA philosophy about the end user of IT? A. The end user should be thought of in the same way as a customer 6.\r\nWhich category of business application satisfies the SOA philosophy for the end user? D. ERP 7. Acc ording to the SOA philosophy, should end users be able to access an organizations computing and information resources from any place theyre currently working? A. Yes 8. According to the SOA philosophy, what is the most important organizational resource? D. People 9. With regards to information, what does an SOA approach require? A. Information must be in a standard format no matter where it is 10. With regards to hardware, what does an SOA approach require? C. Integrated and seamless technology platforms 1. What is the term that depicts â€Å"the structure beneath a structure”? D. Infrastructure 12. What does the â€Å"IT structure beneath a structure” include? A. Hardware, software, and information 13. According to the authors, what vendor now offers ERP solutions †Great Plaine †to small and medium-sized companies? B. Microsoft 14. Which of the following is not considered a dominate player in ERP systems? C. Cognos 15. SAP is one of the dominate ERP software suppliers. What module area of ERP software do they specialize in? B. Logistics 16. At what percent has the ERP market been growing per year? C. 30% 17.\r\nThe ERP market has been growing at a rate of at least 30 percent per year. Why? D. Globalization 18. Which of the following is not a reason for the rapid increase in ERP systems? D. Increase investments in data warehousing and mining 19. The growth of the ERP market has been boasted by both business and technical factors. With respect to business, what is the most cited reason for this growth? C. Globalization 20. The growth of the ERP market has been boasted by both business and technical factors. With respect to the technical aspect, what is the most cited reason for this growth? C. EU currency 1.\r\nWhat are the principles and standards that guide our behavior toward other people? B. Ethics 2. There are two fundamental factors that determine your ethical reaction to dilemmas. What is one of them? A. Your basic ethical structu re 3. There are two fundamental factors that determine your ethical reaction to dilemmas. What is one of them? C. The circumstances surrounding the dilemma 4. There are different levels of uncertainty when faced with ethical decisions; each creates a sort of ring around the dilemma. What is true of the outside level or ring? D. The behavior or actions arent considered awful and are more accepted by society . There are different levels of uncertainty when faced with ethical decisions; each creates a sort of ring around the dilemma. What is true of the inside level or ring? C. Illegal and/or unethical behavior become less tolerated by society 6. Your decisions about an ethical dilemma are influenced by practical circumstances. Which of the following is not considered an influencing circumstance? D. Time from action 7. Your decisions regarding ethics are influenced by a number of factors. Which is not one of these factors? C. Your age, gender, education, and socio-economic status 8.\r\ nIf you were concerned about how a person would feel because of something you did, you would be experiencing what type of influencing circumstance? D. Reach of result 9. Are ethical dilemmas easy to understand? D. No, they usually arise from a clash between competing goals, responsibilities, and loyalties 10. Which of the following protects the intangible creative work that is embodied in physical form? B. Intellectual property 11. If you were to create a computer game for a homework assignment in programming, what type of law provides you with some protection against people selling your game without your consent? B. Copyright 2. If you were to create a self portrait and you place this portrait on your Web site, what type of law protects your work from anyone downloading and using it? A. Copyright 13. Which of the following protects expressions of ideas, literary and dramatic works, musical and theatrical compositions, and works of art? D. Copyright 14. What is the legal protection afforded an expression of an idea, such as a song, video game, and some types of proprietary documents? C. Copyright 15. Which type of law allows people to use copyrighted material in teaching environments without obtaining the consent of the owner of this material?\r\nC. Fair Use Doctrine 16. What says that you may use copyrighted material in certain situations †for example, in the creation of new work or, within certain limits, for teaching purposes? D. Fair Use Doctrine 17. Is copyright infringement illegal? B. Yes, outside of a fair use situation 18. Can you make a copy of software that you buy? D. Only if the software vendor grants you the right to copy it 19. When you purchase copyrighted software, what are you actually paying for? D. The right to use it 20. Which of the following is the unauthorized use, duplication, distribution, or sale of copyrighted software?\r\nA. Pirated software 1. What is the technology called that will allow you to take your TV programming with you? C. Sling 2. Which of the following would not be considered a new Internet-based trend or technology? C. Web 1. 0 3. What is software-as-a-service (SaaS)? C. Software that you pay for its use; the more often you use it the more often you pay 4. Which of the following is a delivery model that would enable you to rent software? C. SaaS 5. What type of Internet company provides pay-per-use software? D. Application service provider (ASP) . If you were traveling abroad and needed to use some software that you did not currently have, and did not want to purchase, what type of software could you rent during this trip? D. Application Service Provider (ASP) 7. When you are using a Web-based server to run applications, what issues should you be concerned with? A. Security of your data and personal information from the company; some of these companies will sell this information to a third party 8. What is push technology? C. Information that finds its way automatically to you 9.\r\nWhich o f the following technologies will affect push technology the most? D. Database and data warehouses 10. Which of the following is an e-commerce model in which a consumer communicates through an Internet company with a manufacturer to create customized products? A. F2b2C 11. What is the term used when intermediate business partners in traditional distribution channels are bypassed? C. Disintermediation 12. Which of the following technologies allows you to send voice communications over the Internet and avoid the toll charges traditionally incurred by consumers? C. VoIP 13.\r\nWhat new Web environment features online collaboration, dynamic and customized feeds, and greater control of Web content by users? B. Web 2. 0 14. What type of Web site allows you, as a visitor, to create, edit, change, and delete content? B. Wiki 15. If you were reading an article located on a Web site and were able to update the article based on information that you discovered from your work, what type of Web s ite would you be working on? A. Wiki 16. What is it called when a business provides enabling technologies to their customers so that they are able to create, modify, and oversee the development of a product or service?\r\nC. Crowdsourcing 17. What technology is in the form of a journal in which you post entries in chronological order and often includes the capabilities for other viewers to add comments to your journal entries? C. Blogs 18. What is the difference between a social networking site and a blog? A. Social networking sites create a community of people; blogs keep people informed 19. What technology provides frequently published and updated digital content on the Web? C. RSS feed 20. What term refers to your ability to download audio and video files into a handheld, portable device? D. Podcasting\r\n'